Continuing the fight against fraud in 2021


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The digital transformation of many businesses has had to accelerate at pace in response to the COVID-19 pandemic. In a short space of time, businesses had to adapt to new ways of working, put technology in place to enable productivity from anywhere, while ensuring customer and employee experiences didn’t falter.

As we’ve transitioned to both living and working from home, it is unsurprising that the stay-at-home orders and social distancing measures have had a huge impact on consumers’ reliance on eCommerce. Lack of access to high street stores, and the need to shop for items to combat the pandemic are driving consumers online. Our research (among 8,000 consumers) showed that 18% of people shopped online for the first time in the first month of the pandemic.

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