Canon’s cloud service has temporarily shut down after losing some photos and videos

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Just a few months after it launched, Canon’s image.canon cloud platform has had to temporarily shut down after an issue caused the loss of some users’ photo and video files.

The service went down on 30 July and now Canon has provided an explanation, saying “we identified an issue within the 10GB long term storage on image.canon” and that “some of the original photo and video data files have been lost”. It’s not yet clear how widespread the issue is, so we’ve asked Canon UK for clarification.



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